...still family-owned.

When A Death Occurs

When a death occurs, it’s hard to know what to do first.

Amongst all of the shock and anguish, it’s common not to know who to call – whether it should be loved ones, an ambulance or police.

Getting in touch with a funeral director is the last thing on your mind when grief is so fresh. To limit the confusion in this time, please read our guidelines below.

A Death From Natural Causes

If a death from natural causes occurs at home, the first phone call should be to a doctor so a Cause of Death Certificate can be issued. After this is done and the family feels the time is right, please give Alex Gow Funerals a call on (07) 3851 7800 so we can arrange for the deceased to be transferred into our care. We will also arrange a time to meet with you so we can begin making funeral arrangements. It is also a good time to inform family members and close friends of the deceased of their passing.

If the death occurs at a nursing home, the home will call Alex Gow Funerals to arrange the transfer of the deceased. You need only to contact our office to arrange a time to commence funeral arrangements. If we are asked to transfer your loved one outside of normal working hours (4.30pm to 8.30am) there is a fee of $580.

When death occurs at a hospital, the family will need to call us to notify us of the death. We will then schedule a time to meet with you to begin funeral arrangements, in the meantime we will organise the transfer of the deceased into our care. The cost of the first 50 kilometres travelled during the transfer of your loved one is included in each of our professional service fees. Any kilometres travelled after that is charged at $4.00 per kilometre.

A Death From Non–Natural Causes

By law, all accidental or unexpected deaths must be reported to police, who will refer the matter to the coroner. Police will transfer the deceased from the place of death to the John Tonge Centre in Brisbane. We suggest calling Alex Gow Funerals on (07) 3851 7800 when you feel the time is right, you do not need to wait until after the coroner’s examination.

Your Choice Of Funeral Director

Whether death occurs naturally or accidentally, it’s important to remember that you are always free to use your preferred funeral director. While in coronial cases the coroner will appoint a government-contracted funeral director, their sole job is to transfer the deceased from the place of death to the John Tonge Centre in Brisbane city. After this, the family is free to begin arrangements.

Please remember that our job is to take some of the burden of making funeral arrangements away from you at a time when you least feel like tending to details. Our staff are highly professional, experienced and always sensitive to your grief. Call us on (07) 3851 7800 and let us guide you through the funeral arrangements.

The Alex Gow Super Puzzle Book

Alex Gow Funerals Puzzle Book ThirtyOur puzzle books are produced quarterly and each book is broken down into 3 separate months, so you can do as many puzzles as you want and the answers & solutions will always be available here for you to check just how clever you are.

Alex Gow all-female funeral team

If you’d prefer an all-female funeral team, Alex Gow can do that too.

We always offer you a choice of all female funeral directors. Allowing your family to feel comfortable if they find it easier to discuss funeral arrangements with a woman. Our professional, caring female team are there to offer a funeral service that is truly fitting.

Online pre-arrangement

online-funeral-arrangement-largePre-arrange your funeral online.

You may like to pre-arrange your funeral online.

Click here to start filling out your online pre-arrangement form.

You will also be able to print out your completed form for your own records.

Funeral planning

Funeral pre-planning bookletA helpful guide to funeral planning

For more information about the Alex Gow Funeral Planning Guide or to order your FREE copy, simply click here.

Alternatively you can chose to read the digital version here.

Consumer Funeral Insurance Advice

Consumer Funeral Insurance Advice for the old ladyWant to know more about funeral insurance?

People who commence pre-funding their funeral costs before the age of 56 can save literally thousands of dollars in funeral insurance premiums. Read more...


...still family-owned.


Head Office
463 Newman Rd
Geebung, QLD, 4034
Tel: (07) 3851 7800


Browns Plains

7-9 Grand Plaza Drive
Browns Plains, QLD, 4118
Tel: (07) 3800 7500



4/17 Middle St
(Cnr Waterloo St)
Cleveland, QLD, 4163
Tel: (07) 3821 4570


Deception Bay

31-35 Tallowwood Drive
Deception Bay, QLD, 4508
Tel: (07) 3888 3535




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