Newstead (07) 3851 7800     |     Cleveland (07) 3821 4570     |     Browns Plains (07) 3800 7500     |     Deception Bay (07) 3888 3535

...still family-owned.

AFDA Code of Professional Conduct

Each area begins with an Ethical Principle that sets forth the goals and ideals of the profession. The Ethical Principle is followed by the applicable sections of the AFDA Code of Professional Conduct which lists specific types of conduct that is either required or prohibited.

Ethical Principles are goals that every funeral professional should strive to achieve. They serve as the justification for the specific requirements of the Code of Professional
Conduct. Both the Ethical Principles & the Code of Professional Conduct is binding upon every AFDA Funeral Director and violations may subject the Funeral Director to disciplinary action in accordance with individual State Regulations.

It is the duty of every AFDA Funeral Director to know and strictly adhere to the requirements of the AFDA Code of Professional Conduct for the protection of the families served, the deceased that are cared for, the profession that Funeral Directors dedicate themselves to, the communities in which they live & the importance of their membership of the AFDA and adherence to its Code of Professional Conduct.

SERVICE TO FAMILIES

Ethical Principle:

Funeral Directors have an ethical obligation to serve each family in a professional and caring manner, being respectful of their wishes and confidences, being honest and fair in all dealings with them and willingly provide professional and quality service to every person’s stature within our community and to families of all socio-economic means.

CODE OF PROFESSIONAL CONDUCT

  • Funeral Directors shall provide funeral services to families without regard to religion, race, colour, nationality, gender, sexual orientation, disability or cause of death.
  • Funeral Directors shall comply with all applicable Federal or State Laws or regulations relating to the prearrangement and prepayment of funeral services or merchandise.
  • Funeral Directors shall understand and comply with all applicable Federal and/or State legislation regarding the legal right to enact funerals and the release of deceased.
  • Funeral Directors shall not sell any funeral merchandise that has previously been sold.
  • Funeral Directors shall not rent any coffin or casket without consent of the client.
  • Funeral Directors shall protect confidential information pertaining to the deceased or the family of the deceased from disclosure.
  • Funeral Directors shall carry out all aspects of the funeral service in a competent and respectful manner.
  • Funeral Directors shall properly account for and remit any monies, documents, or personal property that belongs to others that comes into the Funeral Directors possession.
  • Funeral Directors shall not engage in any unprofessional conduct of a character likely to deceive, defraud or harm the families they serve in the course of providing professional services.

CARE OF THE DECEASED

Ethical Principle:

Funeral Directors have an ethical obligation to care for each deceased person with the highest respect and dignity, and to transport, prepare and shelter the remains in a professional, caring and secure manner.

CODE OF PROFESSIONAL CONDUCT

  • All deceased persons shall be treated with proper care and dignity during transfer from the place of death, while in the care of the funeral director and during subsequent transportation of the remains.
  • Only authorised personnel of the funeral home or those persons authorised by the family shall be in attendance during the preparation of the remains.
  • All deceased persons in the preparation room shall be treated with proper care and dignity and shall be respectfully covered at all times.
  • Funeral Directors shall not transport, hold or carry out the disposition of human remains without all permits and authorisations required by law.
  • Funeral Directors shall not violate any statute, ordinance, or regulation affecting the handling, custody, care or transportation of human remains.
  • Funeral Directors shall not knowingly dispose of parts of human remains that are received with the body by the funeral home in a manner different from that used for the final disposition of the body, unless the person authorising the method of final disposition gives permission that the body part may be disposed of in a manner different from the disposition of the body.
  • Only personal items relating to the deceased, or as directed by the family, will be placed inside the coffin.

OBLIGATIONS TO THE PUBLIC

Ethical Principle:

Funeral Directors have an ethical obligation to the public to offer their services and to operate their businesses in accordance with the highest principles of honesty, fair dealing and professionalism.

CODE OF PROFESSIONAL CONDUCT

  • Funeral Directors shall not engage in any unprofessional conduct which is likely to defraud or deceive the public.
  • Funeral Directors shall not engage in false or misleading advertising.
  • Funeral Directors shall not personally or through an agent or employee solicit deceased human remains, whether the solicitation occurs after death or while death is imminent; provided, however, that general advertising directed to the public at large would not constitute a violation of this section.
  • Funeral Directors shall not pay or offer to pay a commission or anything of value to third parties, such as medical personnel, nursing home and hospice organisations or employees, clergy, government officials or others, to secure deceased human remains for funeral or disposition services.
  • Funeral Directors shall not use alcohol or drugs to the extent that such use adversely impacts the funeral directors ability to carry out his or her obligation as a funeral professional.

OBLIGATIONS TO THE GOVERNMENT

Ethical Principle:

Funeral Directors have an ethical obligation to maintain strict compliance with the letter and spirit of all governmental laws and regulations that impact the funeral consumer, the funeral profession, and the public health.

CODE OF PROFESSIONAL CONDUCT

  • Funeral Directors shall not knowingly make or file false records or reports in the practice of funeral service.
  • Funeral Directors shall comply with all Federal, State or local laws, rules or regulations governing or impacting the practice of funeral service.
  • Funeral Directors shall comply with all Federal, State or local laws, rules or regulations that were enacted to protect consumers.
  • Funeral Directors shall comply with all Federal, State or local laws, rules or regulations that were enacted to protect the environment

The Alex Gow Super Puzzle Book

Alex Gow Funerals Puzzle Book SevenOur puzzle books are produced quarterly and each book is broken down into 3 separate months, so you can do as many puzzles as you want and the answers & solutions will always be available here for you to check just how clever you are.

Alex Gow all-female funeral team

If you’d prefer an all-female funeral team, Alex Gow can do that too.

We always offer you a choice of all female funeral directors. Allowing your family to feel comfortable if they find it easier to discuss funeral arrangements with a woman. Our professional, caring female team are there to offer a funeral service that is truly fitting.

Online pre-arrangement

online-funeral-arrangement-largePre-arrange your funeral online.

You may like to pre-arrange your funeral online.

Click here to start filling out your online pre-arrangement form.

You will also be able to print out your completed form for your own records.

Funeral planning

Funeral pre-planning bookletA helpful guide to funeral planning

For more information about the Alex Gow Funeral Planning Guide or to order your FREE copy, simply click here.

Alternatively you can chose to read the digital version here.

Consumer Funeral Insurance Advice

Consumer Funeral Insurance Advice for the old ladyWant to know more about funeral insurance?

People who commence pre-funding their funeral costs before the age of 56 can save literally thousands of dollars in funeral insurance premiums. Read more...

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...still family-owned.

Newstead

Head Office
56 Breakfast Creek Rd
Newstead, QLD, 4006

Tel: ( 07) 3851 7800

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Browns Plains

7-9 Grand Plaza Drive
Browns Plains, QLD, 4118


Tel: ( 07) 3800 7500

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Cleveland

4/17 Middle St
(Cnr Waterloo St)
Cleveland, QLD, 4163

Tel: ( 07) 3821 4570

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Deception Bay

31-35 Tallowwood Drive
Deception Bay, QLD, 4508


Tel: (07) 3888 3535

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AFDA

FOFDA

Selected Independent Funeral Homes

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